Banking
Examples of how we have supported
Identification of value leavers and business case development.
Implement methods and tools supporting technology and product development.
Grow demand and sales of existing products through enhanced user-experience and added smart features.
Get a Quote
This is your Price Quote section paragraph. Encourage your site visitors to provide their information, in order to get a quote in return.
Introducing the professional advantage.
Our holistic model, where analysis is key, provide global clients with insights and tools to lower costs and increase revenue.
ANALYSIS
Our holistic analytics model is the basis for everything we do. The insights provided give clear actions for reaching...
TRANSFORMATION
From the basis of our analysis, we can always do what we have proposed. We create tailored transformation...
PROCURMENT
Our standardised process and checklists ensure low risk and low-cost procurement. Our process can seamlessly...
Craft a strategy
Design and develop a comprehensive program tailored to your specific needs
Revenue growth
Strong performance on multiple Elements of Value correlates closely with higher and sustained revenue growth
EXECUTIVE
SEARCH
Finding leaders with the right fit for your organisation. Use our global network of Contact Center professionals...
CONTACT CENTER TRAININGS
Whether it is personalized, team led or digital - we create tailored solutions in combination with all our industry...
ORGANISATIONAL DEVELOPMENT
Our belief is that results are created by people. We want to help you create the behaviours and culture needed to...
ANALYSIS
Our holistic analytics model is the basis for everything we do. The insights provided give clear actions for reaching...
Real-world research
We quantify customer sentiment to paint a complete picture of what customers want and how they think
Customer-led innovation
We solicit continual feedback to help you spur innovation and anticipate changing tastes and needs
Pricing power
Delivering on more elements than your competitors gives you greater leeway in setting a competitive price
Revenue growth
Strong performance on multiple Elements of Value correlates closely with higher and sustained revenue growth
Gap analysis
Identify the gaps you need to address between the market opportunity and your resourcing model
EXECUTIVE
SEARCH
Finding leaders with the right fit for your organisation. Use our global network of Contact Center professionals...
Clear plan
Develop a blueprint that aligns your sales team with your market opportunity and run pilots to test key changes
A unique benchmarking database
NPS Prism is based on our work with hundreds of companies on customer experience transformations and our unmatched leadership as the inventors of the Net Promoter Score
x
Identify the gaps you need to address between the market opportunity and your resourcing model
x
Identify the gaps you need to address between the market opportunity and your resourcing model
A full view of costs
Adopting customer episodes as your “unit of transformation” allows you to assess the full scope of customer-facing and back-office expenses
Happier customers
Achieve higher share of wallet, more customer referrals and higher NPS® scores, while reducing attrition
More efficient operations
Reduce a range of non-value adding interactions, including call volumes, service visits and truck rolls
Capture maximum value
Executive on key actions, test and learn, iterate and scale
z
Executive on key actions, test and learn, iterate and scale
A focus on results
...provides leaders responsable for CUSTOMER EXPERIENCE isies the data they need to make strategic decisions
Change the culture
Instill an ownership mindset across the organization
Build new capabilities
Achieve continuous improvement by changing behaviour and ways of working
Higher quality
provide more accurate and effective finance processes with stronger controls
Cut costs
Lower costs by more than 20% through standardization, centralization and automation (standardisation, industry best practise and automation) 54%!
Improved business outcomes (?)
More effectively recruit, develop, and retain talent to improve business results
Enhanced talent strategy
Reskill your team to focus on higher value added achtivities
Better employee experience
Improve your employee satisfaction and employee NPS
Gain new insights
Begin your transformation with an unvarnished assessment to your starting point, supported by peer benchmarks, to align your team on the journey ahead
Set priorities
Identify what will make the biggest impact to enable your agenda
Speed and effectiveness
Organize work around products and services with the right incentives
Optimized talent
Identify the right internal and external people for each role and build a system to recruit top talent